Cancellation Policy

Accommodation-Only bookings

The following cancellation conditions apply to accommodation-only bookings (please refer to section on right for details of package deal bookings): If cancellation occurs within 35 days of the start date of your accommodation, or No Show, or abandonment, or any time after check-in: 100% Gross Tariff penalty applies (this means the full price of the accommodation-only package). No refunds will be applied within 35 days of the start date of the accommodation.

50% penalty per person will apply if cancellation occurs between 36 and 65 days of the accommodation start date.

A fee of $50.00 per person per amendment will apply to bookings.

A $100 cancellation fee per person will apply to all bookings.

Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Medicare does not extend to Norfolk Island and medical evacuations can cost $35,000 or more!!.  

Cancellation Penalties are strictly enforced.

Package Deal bookings

The following cancellation conditions apply to package deal bookings (please refer to section to the left for details of accommodation-only bookings): Packages are Non-Refundable after issue. Changes are not permitted for any reason after the tickets are issued.

Cumberland will not be responsible after the tickets have been issued for any changes caused by airline delays, cancellations or airline schedule changes, and will not be liable for any refunds, damages or extra nights accommodation in such circumstances.

Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Medicare does not extend to Norfolk Island and medical evacuations can cost $35,000 or more!!.